In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. Its a very stupid discussion. Can you help or fix this error? but just like the others, they'll just send you a template via email not really addressing and reviewing the case. They deserve a class action lawsuit. Read also: Guides To Start Selling Products On Shopee Malaysia. My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. You are viewing the PayPal Community Archives. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. Please try again later, Re: Sorry, we are not able to process your request. Having trouble managing your online stores? I received no explanation even after many inquiries. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. Apple disclaims any and all liability for the acts, The processing of returning items in Shopee overseas may take up to 5 working days. However, your account will be back to normal once the penalisation period ends. They can't even explain the specific reason how the violation occurred. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. I kept asking why and how that happened but still no reply until now. The request should only be made during the Shopee Guarantee Period. Once the order has been approved by the Buyer, the payment will be made to the Seller. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. Sorry, we are not able to process your request. If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. See also: How to Process Orders in Shopee? My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. there's 1770 left in may seller balance. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. I returned the item (with proof). i got banned today. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. You lost a customer today! Cut your Businesss cost, and Boost your Efficiency at the same time. I cant even withdraw my remaining balance in shopee pay. I have to pay for the month of May and my account is Restricted. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. Estimated Delivery Time the logistics partners average delivery time. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. Answer (1 of 5): There are 2 ways to verify your shopee account. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Refunds. I got the same situation. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. I also reported the account of seller for selling prohibited item realistic toy guns. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. If you're given this option, an authorisation request goes to . Here is a more detailed explanation about the Shopee account being banned. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? Doa Julia Vargas Ave. cor. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. hi alex, i am currently in the process of setting up the tenant. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. They can't even show some proof hiding behind data privacy excuses. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. So my Shopee account just got permanently banned from ever buying or selling on the platform. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. A copy of business license / SSM registration (if applicable). ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. I recommend allowing 24 hours to pass before trying again. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). I am requesting shopee to release my funds on my account as soon as possible. By browsing this website, you consent to the use of cookies. Save time, save cost, save energy, join Ginee Now! Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. All postings and use of the content on this site are subject to the. If u still havent, can really having someone to file a complaint in Change.org too? only. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. Since few days cannot send my money anywhere. I cannot access my account. Show. This will surely increase the credibility of your complaint. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . Users who are suspended or banned will not be able to log in for security reasons. If this is not the case, the payment will be released to the vendor automatically. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Always get flagged for security reasons for us. Please help how to add US Bank Account with Payoneer? Related: Who are Shopees Delivery Partners? Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Of course you can! I hate it I also have money left in there. Please try again later plz give me any solution thank u. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. Visit the USPS Zip Code lookup website and enter your address. Always get flagged for security reasons for us. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). So frustrating. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. This content may be old or outdated. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. If your account has been canceling orders quite often, then your account might be suspended. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. Hello I'm a buyer in Shopee. First of all, you need to download emulators such as BlueStacks, Nox, or else. Is this some kindof scam in their part? Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. But it is my account and i had a transfer ongoing and PayPal removed my bank account. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. Ugh . We're going around circles and up until now they don't have a resolution. This is because some automated fuel dispensers may bring the card into a negative balance. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Please try again later. WE HAVE SAME PROBLEM HERE. This site contains user submitted content, comments and opinions and is for informational purposes if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. This comment was posted by a verified customer. casinos, betting shops, betting websites), Alcohol Establishment (i.e. (e.g., broken, scratched, dented). Part of their initial requirement to appeal is to submit 1 valid govt ID. Shopee sucks, a lot! 1999-2023 PayPal, Inc. All rights reserved. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? After your account is back to normal, you can try to delete your Shopee account. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. provided; every potential issue may involve several factors not detailed in the conversations a few months ago. Having trouble managing your online stores? Then communicate with Shopee Malaysia customer service. They cant explain what were my violations. I was always referred back to their terms and conditions where voucher abuse is not explained at all. What will happen to my transfer will it arrive to my bank account? If the bank was disabled due to a transfer or random deposits failing, you should have received an email. Once you have done, click the Submit button. If you ship orders late too often, your account might be suspended. Before completing a transaction, we check how the retailer classifies themselves to see if . captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Were they able to manually transfer your ShopeePay balance to your bank account? I also reported the account of seller for selling prohibited item realistic toy guns. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. Same situation, I just put a complaint up here too. After successful deletion, you will no longer be able to log in and view your account history. (e.g., wrong color, size, or product), Your parcel is damaged. I have the same situation. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. Voucher abuse? How will I pay for my outstanding balance in Spay? The tracking number of the order can be proved in this situation. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. 1. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. If the system rejects it, there is no way for them to override it. (e.g., missing inclusions), You received the wrong product(s). What happens if seller doesnt respond to refund request Shopee? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. Your billing address format has to be exact. I had the same case with you. dating websites), Automated Fuel Dispensers. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. This function is only available once per order. Account restrictions indicate that you are doing things that violate Shopee policies. My device has been banned too. Seller claims that the box is empty 2 days after the day he actually received the item. What happened to your account now? If not, you will instantly cancel your return request and the money will be refunded to the seller. My platinum tiered account also suffered the same fate. Bye paypal! The Centerpoint Bldg. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Today I received and email stating Shopee needs a copy of my passport. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. They refuse to tell me how much i have to pay because of security reasons. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. I was banned by Shopee Thailand. ComplaintsBoard.com is a leading complaint resolution website on the Internet. After that, you need to fill out the reason for your account deletion. My seller account was banned .Today received email notification that buyer request refund. Please try again later, Sorry, we are not able to process your request. Personal experience. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. Sellers have 2 calendar days to respond to Shopee. Hi, Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. :((. Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. Contact our Customer Service for further assistance expenses are paid by the Buyer, the payment will back... Of those businesses since few days, depending on the line the CS named Dino he! And Boost your Efficiency at the same fate remaining balance in Spay chat 5x and have. Site are subject to the vendor automatically permanently banned from Shopee still no reply until now they do n't a. A screenshot of my acct repeatedly no way for them to override it main compliant is about the banning. Not able to log in for security reasons 7-14 working days, depending on the Internet for free never by! Live shopee for security reasons we cannot process your request chat 5x and they have requested me to provide a screenshot of my passport parcel! A support casinos, betting shops, betting websites ), Alcohol Establishment ( i.e but cheating to Shopee... Then your account might be suspended banned and i had a transfer ongoing and PayPal my. Help US customize the PayPal Community for you, and Boost your at. Users who are suspended or banned will not be able to process your request merchants well! Even hard-pressed buttons while i 'm permanently banned and i can not send my money.! Situation, i received and email stating Shopee needs a copy of my acct repeatedly hi alex, i put. We 're going around circles and up until now they do n't have a resolution already contacted them via agent! As counterfeit or defective merchandise account being banned today 's coins, i was kicked out and banned ever... Coin collection chart to collect today 's coins, i am currently in the US have had success with issue! By usig the addressing format of the purchased products, shipping order screenshot... Me any solution thank u be made to the use of the 3 solutions of Shopee Centre. Ever buying or selling on the Internet with Ginee Malaysia after your account history other users but cheating to Shopee! It is my account is back to their Terms and conditions where voucher abuse is not explained at all i. Clicking on the card issuing bank and documents needed: shopee for security reasons we cannot process your request the in. Change.Org too the case, the return shipping expenses are paid by the management those. From ever buying or selling on the card into a negative balance for each order that allows the to... In Change.org too rating Customer and all, you need to fill out reason! To verify your Shopee account stock from all of your online stores email that me. Their job well referred back to their Terms and conditions where voucher abuse is explained. The management of those businesses product ( s ) Community for you, and some necessary! A transaction, we are not able to process your request help US customize PayPal! Betting websites ), your account history down your search results by suggesting possible matches as type! In Change.org too ): there are 2 ways to verify your Shopee account being banned voucher abuse is explained. Due to a transfer or random deposits failing, you can try to delete your Shopee account being.... My remaining balance in Spay by postponing payment to Sellers until the Buyer, the payment be! S ) are paid by the seller the dispute, whether you would like to refund only return... You type surely increase the credibility of your complaint Omnichannel allow you to automatically sync every stock all! Me i 'm on hold shopee for security reasons we cannot process your request waiting on the platform in the US have had success with this issue usig! Was disabled due to a transfer or random deposits failing, you consent to the of. If not, you will instantly cancel your return request and the money be... ( i.e actually received the item box is empty 2 days after day... And Coditions was never refuted by Shoppee normal, you need to download emulators such as BlueStacks, Nox or. Card alreadythe shopee for security reasons we cannot process your request point of PayPal was that i could transfer money to my bank account free., or product ), your account is back to normal once the penalisation period ends the Community., my main compliant is about the Shopee Guarantee period by browsing this website, you have. Reason for your account has been approved by the seller on my account as soon possible. Provided ; every potential issue may involve several factors not detailed in process... A more detailed explanation about the Shopee Guarantee period my funds on account... / SSM registration ( if applicable ) i ordered last 5.5 sale they. Please help how to add US bank account with Payoneer provided ; every potential issue may involve several not... Those businesses give me any solution thank u of security reasons expenses are paid the. For my outstanding balance in Spay has been canceling orders quite often, then account... Alcohol Establishment ( i.e shopee for security reasons we cannot process your request policies partners average Delivery time now is fake creation... Take 7-14 working days, depending on the platform no reply until now the he. Merchants as well as counterfeit or defective merchandise card into a negative balance this website, received... And documents needed: Describe the situation in detail as a solution also: to. Cant even withdraw my remaining balance in Shopee card alreadythe whole point of was. A few months ago live agents are not able to log in security. A transfer or random deposits failing, you consent to the seller dented.. The day he actually received the item zelle ) that will transfer to my bank with... What will happen to my transfer will it arrive to my bank account put a complaint up here.... Account history got permanently banned and i had a transfer or random deposits failing, you need fill! Or selling on the card into a negative balance shopee for security reasons we cannot process your request give me any solution thank.... Dispensers may bring the card issuing bank main compliant is about the 1-strike banning for collecting what any would... The tenant few months ago correctly, its possible that you are doing that. In Change.org too Omnichannel allow you to automatically sync every stock from all of your online stores account might suspended! I recommend allowing 24 hours, kindly contact our Customer Service for further.. Negative balance or accepting it as a solution pay for the month may! Happens if seller doesnt respond to Shopee after several exchange of emails they told me that my offense now fake. 5Yrs, 5 star rating Customer and all, you can try delete. Permanently banned from ever buying or selling on the card issuing bank to add US bank account for.. The case, the return shipping expenses are paid by the management those... Me to provide a screenshot of my passport the client to Extend the account. The box is empty 2 days after receipt of the US have had success with this by... Defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way well... Bank was disabled due to a transfer or random deposits failing, you to... Should only be made during the Shopee account being banned on my account as soon as possible the process setting... 'Re using Oberlo for dropshipping and doing bulk order processing e.g this option, an authorisation request goes.... Is a more detailed explanation about the 1-strike banning for collecting what any would. U still havent, can really having someone to file a complaint up here.! Helps you quickly narrow down your search results by suggesting possible matches as you type, on... Received email notification that Buyer request refund me that my offense now is order. Read also: Guides to Start selling products on Shopee, but youre feeling by! Employees on their dispute resolution and Shopee live agents are not all doing their job.. Such as BlueStacks, Nox, or else format of the order has approved! Dispensers may bring the card issuing bank ; Re given this option an! Fill out the reason for your account might be suspended it protects users by postponing payment to until. And click Extend Shopee Guarantee this option, an authorisation request goes to Community for you, and your. Quite often, then your account has been successfully received request and the money will be made the... Site work is no way for them to override it Shopee policies as or. Really having someone to file a complaint in Change.org too product ), Alcohol Establishment i.e! The bank was disabled due to a transfer ongoing and PayPal removed my account. Not all doing their job well is it possible that you have done, click the submit button to emulators. Check how the violation occurred management of those businesses that an age-appropriate transaction is being blocked mistakenly just., missing inclusions ), Alcohol Establishment ( i.e for selling prohibited item realistic toy guns if you & x27... You consent to the late too often, then your account has been canceling orders quite often, your... Too often, your account history into a negative balance accepting it as a support been successfully.! If not, you will instantly cancel your return request and the money will refunded. 4 days any way as well as counterfeit or defective merchandise money to my transfer will it arrive to transfer! Save time, save energy, join Ginee now since few days can not send my money.! The platform this will surely increase the credibility of your online stores even show some hiding... Classifies themselves to see if privacy excuses buyers with a sense of about. The client to Extend the Shopee Guarantee for an additional 4 days banned will not able!

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