I can confirm that Panthera Finance is a legitimate collection agency. We work hard to help everyday Australians to work through the hurdles. endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. Cant Pay My Debt: Heres the BEST solution! Theres a reason for this: YOUR CREDIT FILE. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. In my case, I finally decided to believe it was legit. the last one. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. How to Avoid Debt Collectors in Australia [2021 Guide], What is Personal Insolvency? Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. Perhaps youve even been visited by the Sheriff or one of their debt collectors. All rights reserved. ACCC v Panthera Finance Pty Ltd CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. We invest heavily in compliance, complaints procedures, training and customer experience. However they did not prove it, and so I did not pay. If you have received a notice or contact from Panthera Finance regarding an outstanding debt you have a number of options to consider. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. It looks like after I disconnected the service, they sent me a bill to the property instead of to my email, and since I've had left the apartment, I couldn't have known that I got the bill. This is great news, however, debt collectors are still out to get you. . We can help sort it out for you, so you dont have to pick up the phone. N')].uJr 10. w(Wg8aFV4K bW@H3=|MmV(@ AZ In her spare time, she is a keen Formula 1 and music fan. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Creditors with better processes in place, such as some of the big banks, oversee the conduct of the debt collectors they hire and audit their practices before hiring them. The skills and experience he gained on the railway have given him the aptitude in helping people and enjoys interacting with his clients to help them gain the best solutions to their needs as a whole of market, independent mortgage and protection broker. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. Fortunately, the Melbourne-based consumer rights organisation Consumer Action got involved, and Mary was able to settle her debt for about half of what the debt collector had demanded. I'll skip steps 2 and 3 here, 'cause it ain't your debt. I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. That sort of aggressive debt collection is quite common, and something we see quite a bit. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. Stay informed. But if you know its your debt, then we can help. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. Follow the topics, people and companies that matter to you. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. We can help, and we want to help! In the latest case of allegedly unconscionable conduct to hit the debt . Panthera appealed but before a second ruling was handed down Panthera accepted the first. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. "But that isn't adequate.". Street Talk understands CHAMP will buy into privately owned debt purchasing and collections business Panthera Finance in a deal valuing the company at as much as $300 million. After a long career on the railway starting in 2003, he decided his future lay elsewhere and qualified as a mortgage and protection adviser. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. Our New Zealand branch is an extension of Panthera Finances services, supporting clients across the Tasman with their credit recovery requirements. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. It's really great. In this review, well examine how to deal with Panthera Finance in Australia. Thanks - I tried Energy Australia - they are no help. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. Or just a scam? CHAMP Private Equity is set to sign its second acquisition in the space of one month. But the onus is on them to demonstrate that the bill they're chasing is legit not on me to prove it isn't. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. ", She added: "We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. Did your identity get stolen? I received a letter over a year ago about this and emailed them that it couldn't be me that has this debt, the name on the letter wasn't exactly right and I knew I never had an account with Energy Australia. Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). We integrate financial services with digital-first, data driven solutions. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. Common companies which will onsell bad debts owed by customers include Telcos (such as Telstra, Vodafone, Optus etc) and utilities providers (such as Origin, Energy Australia and AGL). Unfortunately, removal of defaults and improving your credit score and ability to borrow . 2021 Panthera Finance Group. I plan on calling them tomorrow and finding out whats what, because I'm 95% certain I owe nothing. If youre struggling, please get in touch. Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. Ask us to step in! Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. All rights reserved.Privacy Policy. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. We help credit-impaired Australians find peace-of-mind with a real alternative to high-cost, short term loans. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . "I can't give you what you're asking," Mary told them. Our 100% FREE quick phone call can help you learn more about this. When not being pestered by his children,Simon enjoys Tarantino movies, being a crackshot and cooking feasts. Just prior to the ACCC announcing action against Panthera Finance, the Department of Human Services granted ARL Collect (which is owned by Panthera group) a contract to handle robodebt. The best way to stop any debt collector is contacting them and organizing a payment plan. "The collection agency called again and again, with me getting less and less civil," he says. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. Youre not allowed to be called more than 3 times per week, or 10 times per month. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. They allege I owe them money for an Energy Australia account, which I have never had an account with Energy Australia. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. Tim has extensive experience working with high- and ultra-high-net-worth clients. In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. We got into a back and forth discussion for about a year. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. Unfortunately contract law stipulates that a contract is only issued between the original two parties and can not be transferred without consent. Less than six months later, the company was sold for $40 million. Help using this website - Accessibility statement. 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